‘Access to Justice in a digital era’ is a podcast in which academics talk about their research and how law works in practice.
The guests are academics who contributed to the special issue “Access to Justice in a digital era” of the Journal of Empirical Research on Law in Action (Recht der Werkelijkheid).
Here you can listen to a conversation with Julia Dahlvik.
Citizens can complain about maladministration or mistreatment by public bodies at the public ombuds. In a multi-method study, Julia Dahlvik studied the different ways citizens can file a complaint and the importance ombuds institutions worldwide attach to personal, other analogous and diverse online forms of contact possibilities for citizens. She concludes that despite digitalization developments, the personal encounter between citizens and ombuds still plays an important role in many countries.
The episode is available on all podcast platforms.